So there has been a recent change which has disabled the ability to mark time entries within reports as billable / non-billable. The entries no-longer click within the report, and the ‘$’ symbol seems greyed out for those which have already been marked as billable.
The problem here, is that managing the billable entries for my team can only be done within the report. This works fine if I look at my personal time and scroll back, I can mark entries as billiable or not for the rest of my team. The report is where it lists everyone’s entries, it will not select or deselect (even with my own entries, so it’s not a permissions problem?)
This makes the whole billable system unusable, and unfortunately we have now moved our invoicing over to use this system. The change happened within the last month (I first noticed it about 3 weeks ago).
Is this an release with an unintential bug included, or is this an intended update (seems a bit weird, as it prevents owners for making adjustments for work entries were required).
Also it’s most frustrating that I cannot talk to a member of the Toggl team about this, it’s not a community issue, it’s a bug which has been released, so having a company which doesn’t allow direct communication with their customers - I’ve suddenly become wary that this may not be the best solution for us.
I have been using this for years and never had a problem, but when a problem has arisen like now, I’m hoping the team will be able to pick this up and sort out so that I don’t have to do loads of manual work on spreadsheets, which avoids the point of having this system.
Thanks, Dave - TheDevTeam