Hello Toggl Track Support Team,
My name is Fran, and I use Toggl Track with the email kiko23492@gmail.com
After updating the desktop app on macOS, I lost access to all my projects and time entries from the last ~4 years. I suspect I may have accidentally deleted my workspace during the process, because when I log in now I only see an empty workspace.
Details:
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System: macOS [version; e.g., 15 “Sequoia”/Tahoa]
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Approximate date/time of incident: 29/09/2025
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Error previously shown in the app:
“The file ‘DatabaseModel.sqlite’ couldn’t be opened.”
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Actions taken: force quit the app, deleted local DatabaseModel.sqlite, reinstalled the app, and logged in again. Since then, the workspace appears empty / is missing.
My requests:
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Could you please confirm whether my previous workspace was actually deleted?
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If it was deleted, is there any possibility of a backup/restore of that workspace with its projects and time entries?
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If the workspace still exists but there was a sync issue, could you please help me reconnect my account to the correct workspace or provide steps to recover it?
These records are critical for my work, and I would be very grateful for your assistance. Please let me know if you need additional information or if I should perform any specific steps.
Thanks