Sign up bug

I run a small business. I’m in the process of rehiring a former employee who worked with me a few years ago. I tried to create a Toggl account for her, but during signup the registration page returns the following message: “Signup for this email account was not completed. Resend verification email to start signup again.”

When I click “Resend verification email,” nothing happens. No email is received at the address, and I’ve been trying since Sunday with no luck. From that point on, I’m completely blocked: I can’t create her account, and no solution is offered.

I would have liked to report the issue via chat so someone internally could fully delete this supposedly existing account and allow me to recreate it from scratch, but again, it seems completely impossible to report a bug or contact anyone about the problem.