No-one seems to have seen my response on an old thread. Hence, I try to get the attention of someone who can make the login verification work. The weird thing is that I could register an account for the community, but for the main application I don’t get any email when I try to reset my password. My boss has created an account for me multiple times, but I just do not receive any mails to reset my password.
It sounds really frustrating, especially when this has been going on for a while without resolution.
A few things worth trying that have helped other users in similar situations:
Check that the email address your boss is using to create your account is exactly correct, including any dots, hyphens, or numbers. Even a small typo means the verification email goes elsewhere.
Check all your spam, junk, and any filtered folders thoroughly. Some email providers are aggressive about filtering automated emails.
If your company uses a business email domain, it is worth checking with your IT team to see if emails from toggl.com are being blocked or filtered at the server level before they even reach your inbox. Whitelisting the toggl.com domain can sometimes resolve this.
You could also try using a personal email address (like Gmail or Outlook) to see if the verification email comes through there. If it does, the issue is likely on your company email side.
If SSO (Single Sign On) is an option through your company, that can be a way to log in without relying on verification emails. Toggl supports SSO through providers like Okta and OneLogin, so if your company uses either of those, your boss or IT team could look into setting that up.
Hopefully one of these gets you sorted!
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