Timer keeps running even after I switch it off
When I finish work, I make sure I stop the timer, but sometimes I get an e-mail hours later telling me that my timer is still running.
Does anyone know what’s causing this and how to prevent it?
Thanks!
Hi Marie! When you stop a timer at the end of your day, can you refresh your browser and make sure that it shows as stopped? Let us know!
Hey, i have same problem. Timer stop button doesn’t work most time. When i complete my job, i’m pressing the stop button. It turns black&white. But when i refresh the page, i’m seeing it still running. To prevent this, I had to refresh the page before i press the stop button. After it works. But this is not like this before. This started about 3-4 months ago. I hope you can solve this soon. It keeps me guessing, “Did the timer stop or is it still running?” I’m using Macbook Pro M1 Max and Chrome. If you need more details on my system, i can help you with screenshots or records.
Hey @Okan_Deneme
Can you please try clear your browser cache and let me know if this continues?
If it does, can you send a screen recording (please blur out any confidential details).
Thanks!
-Diane
Hi and thank you for your reply! Refreshing the browser seems to be working most of the time, but not always.
I’ve DM’d you, @Marie_Pribylova
Hello again, i did clear my cache and cookies like you said but problem continues. Most of the time works but sometimes it doesn’t stop again. I would like to take a screen record but whenever i attempt a screen record, it works properly. I can’t catch it. It’s like a magical thing. I don’t understand. But it’s annoying me really.
Thanks for the response! Can you try using the timer in your browser’s Incognito window and see if that makes a difference as well?
Of course! Let me try it for 1-2 days. I’ll let you know after that.
Hi! Not sure I received any other message than this. Anyway, a few days ago my Toggl was running overnight even though I stopped it in the evening; but I don’t remember if I refreshed the page before that or not. I attach a screenshot if that is of any help.
Thanks,
M.
Hi Marie! I’d recommend the “refresh trick” to see if that makes a difference, as it may be that the browser doesn’t fully send word to our servers that an entry has been stopped.
Unfortunately it doesn’t work. 
I’ve DM’d you @Okan_Deneme 
