Please help me to log in
I have been using toggl for years. Today I tried to log in with my usual username and password and I received the error “We couldn’t find a Toggl account with this email and password combination. Try again or Reset Password”
When I tried to Rest Password, I got a message about my account needing verification. I have no idea why this is happening. I was logged in and using it when suddenly I had been logged out.
Curiously, I can log in to the community.
Can anyone please help?
I understand how frustrating that must be after using Toggl for years. Here’s what you can try:
Since you’re getting an “incorrect email and password combination” error, I’d recommend using the Reset Password option. Even though you mentioned getting a verification message, that’s actually a normal part of the password reset process. Check your email (including spam/junk folders) for a password reset link and follow those instructions to set a new password.
A few things to keep in mind:
- Make sure you’re using the correct email address associated with your Toggl account
- If you have a password manager, try resetting without relying on saved credentials, as there may be a mismatch
- After resetting your password, try logging in again with your new password
If you’re using Single Sign On (SSO) to log in, the process would be different - you’d authenticate through your SSO provider instead of using an email/password combination.
Let me know if the password reset resolves the issue for you.
Hi Support
This same issue happened again to me today. I had to reset my password to make it work. This is what I had to do last time before.
Why does this keep happening to me? I will be in the middle of working, my timer will be on. When I go to turn it off/switch to a new task, I am suddenly logged out, even though I have not cleared my cache or cookies and nothing I’ve done while working gives a reason for this to be happening. When I try to log in with my credentials, Toggl suddenly claims that I don’t have an account. I’ve been using this account for years.
I have the same email address and the password is unchanged. It is the correct password I’m using every time I try to log in because I have a password manager.
There is no reason for this, but it happens all the time. Can you explain why? I had to reset the password again, but it was not wrong! And I have an account.
Hi Emma! Are you on a work-based internet network, or are you using Toggl in Incognito?
