Post Title: The Toggl reports show a sum of the duration of all time entries that started on a particular day; even if the time entry spans multiple days.
Your Question/Topic: Is there a way to modify my Toggl organization so these time entries that span multiple days/weeks have their time allocated appropriately to the proper days?
Note: This seems like it should be categorized as a bug. My organization relies on Toggl for billing customers and the numbers are not correct here.
Thank you for your feedback! You posted in the right place. Currently, time entries are allocated to the start date by design. The Track app is more suited for tracking intraday tasks rather than multi-day activities.
We have noted your feedback and shared it with the Product Team. We hope to better meet your needs in the future! Keep those suggestions coming, they help us build a better experience
Just for some additional awareness; our organization is multi-region so we often see this issue with users in certain timezones. The example I provided was mainly to show off the issue, our time entries normally have a duration under 8 hours or so.
I’m looking forward to seeing any progress on this feature in the future.
Oh, I see. Are you making sure that everyone’s timezone setting is selected based on their actual location? This is a setting on the Profile Page, under Account Settings.
That way, for example, if I’m in your workspace and track time in the Philippines between 9 a.m. and 5 p.m.; and you view a report of my tracked hours in the US, for example, on the East Coast, you would see those times tracked in your regular office hours in reports.
The timezone setting affects how reports show start/stop times/dates for time entries. The Timer page takes its timezone info from the browser (which inherits it from the device), but, if the timezone of the person viewing reports is not set correctly, it can lead to issues where a time entry might be allocated to the wrong date and span across midnight.
This may not apply to your situation, but I wanted to mention it because it’s a common mistake that users make. Many people think they need to change their time zone to match the time zone of the person tracking time when viewing reports.
